AI has been around for decades, but the new hype cycle of AI set off by recent advancements have sparked a new era of innovation and disruption across various industries through both its own nature in industry and via software. In fact, Forethought was founded in 2017, well before the new frontier of AI began. Join this conversation with Deon Nicholas, co-founder and CEO of Forethought, to explore what in AI has been around for a long time, what has changed in the past few months, and how it impacts service teams.