Following her speaker sessions at CCW Erin Stubbs, Associate Director of Customer Experience at Pair Eyewear, shares how attending and participating in Customer Contact Week events elevates her organization’s understanding of new CX tools and technology, as well as her insights from working in an industry where customer satisfaction merges with healthcare needs.

 In this micro-session you’ll learn:

• How organizations can connect with vendors to address their unique CX needs
• Technology trends that are assisting organizations in improving their service
• Tips on how to navigate issues of personal care and safety with empathy