Turn innovation into impact with AI-powered service solutions. Modern CX Starts Here.
Harry Folloder is Chief Commercial Officer at Krisp, the Voice AI company powering more than 200 million devices and processing over 80 billion minutes of voice monthly. Previously Chief Digital & Technology Officer at Alorica, he built the company's AI innovation practice from zero to $200M+ revenue in two years. With 20+ years spanning enterprise technology, AI commercialization, CIO roles within CVC Capital's portfolio, and the U.S. intelligence community, Harry is a keynote speaker at RAISE AI Paris and Genesys Xperience, and one of CIO Today's World's Top 50 Leaders.
Agenda Day 1
3:05 PM Modernizing Service: What Great CX Looks Like in the Age of AI
AI is reshaping service, but modernization isn't just about automation. This session explores what customers expect from a modern experience, how trust and security shape adoption, where friction still breaks the journey, and why voice remains critical. We'll also examine how language and comprehension gaps affect CX, and what it takes to create more consistent experiences across channels.
