As the world shifts toward a permanent hybrid and remote future, it is time to reassess our leadership styles for the new age of work. In a more flexible environment, CX executives must lead with intention, build trust and engage their employees effectively.

Empowering agents with autonomy and trust will ensure that they feel not only more satisfied, but capable of delivering exceptional experiences. Further, nurturing an open line of communication will keep leaders in the loop and aware of their employees greatest pain points and successes.

Join Lynda Harvey as she breaks down the key strategies of a 2023 leadership playbook. By establishing trust and leading with intention, executives will better develop employees and build lasting relationships.

This session will cover:

• Strategies for intentional leadership
• Tips on developing personal leadership styles
• Insight on making space for female leaders in the contact center