Preeti Raina, VP of Operations Delivery and Client Services at ibex, is a leader in the BPO space, with over 21 years of combined leadership experience in the industry supporting high-profile, high-demand clients. Her extensive and diverse experience includes client management and retention, operations management, managing financials, including budgets, forecasting, and P&L, data analysis, planning & execution, business expansion, leadership development, change management, and launching new sites. Preeti prides herself on her ability to build strong relationships with both her clients and the teams she leads.