According to a recent survey by Fortune, over 75% of the top 500 CEOs in the world believe that the current crisis has accelerated the pace of technological transformation. Every job function across the globe has had to adapt and evolve with this dynamic shift in operations. Customer support is no different. Support leaders are realizing the importance of augmenting their teams with the tools that ensure meaningful productivity and empower them to deliver a seamless CX, irrespective of where they might be working from. AI and digital technology has transformed from being a “good to have” add-on to the driver of relevant and future-proof digital experiences for both your customers and employees.
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