02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore

Sponsors & Exhibitors


Website: www.aspect.com

Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organisations to unite around the customer journey.  By developing fully native interaction management, workforce optimisation and self-service capabilities within a single customer engagement centre, we enable dynamic, conversational interactions and create a truly frictionless omni-channel... Read More

Website: www.bold360.com

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of AI, Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and... Read More

Content Guru
Website: http://www.contentguru.com/solutions/

Content Guru is a multi award-winning cloud contact centre and customer engagement provider, operating across three core regions – Europe, Asia Pacific and North America.  Its cloud communications technology, Storm®, is identified by leading analysts as one of the world’s premier contact centre platforms, combining fully-blended, omni-channel contact processing (including... Read More

Website: https://freshdesk.com/

Founded in 2010 by Girish Mathrubootham and Shan Krishnasamy, Freshworks Inc. is the leading provider of easy to use, affordable and intuitive software for businesses.  Freshwork’s suite of products include the flagship product, Freshdesk, which allows organisations to support customers across multiple channels, such as email, phone, websites, forums, and... Read More

Website: http://www.furstperson.com

FurstPerson Inc. founded in 1997, designs, implements and monitors pre-hire talent assessment solutions for frontline service, support and sales positions.  FurstPerson’s products include an award-winning portfolio of pre-hire assessments and interview platform offerings.  Operating in 3,000 locations across 40 countries, FurstPerson delivers more than 5 million pre-hire assessments annually and... Read More

Website: www.genesys.com

Genesys® powers more than 25 billion of the world’s best customer experiences each year.  Our success comes from connecting employee and customer conversations on any channel, everyday.  Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships.... Read More

Website: https://imimobile.com/

IMImobile is a cloud communications software and solutions provider that enables companies to use mobile and digital technologies to improve and automate customer experience and engagement.IMImobile’s cloud software platform manages over 42 billion messages and 44 billion commerce transactions a year across the world. Organisations that trust us to deliver... Read More

Website: www.inspiro.com

Inspiro is a pioneering leader in global customer management with a network of 12,000 people at 35 strategic locations, including North America, Latin America and the Asia Pacific region.  We blend tech-savvy and a people-centric approach to deliver multilingual, omni-channel solutions that create awesome customer experience.With a 95% Net Promoter... Read More

Website: www.keyreply.com

Since 2014, KeyReply is committed to supercharging our customers’ productivity with our AI automation technologies.  We provide both standard and customised solutions to companies facing challenges in online lead generation and highly interactive customer engagement.  For companies who desire a better communication among various departments, we equip them with virtual... Read More

Website: www.kryonsystems.com/

Kryon is a leader in enterprise automation, offering the only end-to-end platform that encompasses both Process Discovery and Robotic Process Automation (RPA). This game-changing combination of AI-powered technologies enables organisations to maximise their ROI and cut RPA implementation time by 80%. Powered by proprietary computer vision and machine learning technologies,... Read More

Website: http://www.plantronics.com

Plantronics technology creates rich, people-first collaboration experiences so good ideas can be shared and heard – Wherever, whenever and however they happen. Over 55 years’ worth of audio and collaboration innovation are embedded into every one of our products. Our portfolio of integrated solutions spans headsets, software, desk phones, audio... Read More

Website: www.qualtrics.com

Qualtrics is the technology platform that organisations use to collect, manage and act on experience data, also called X-data™.  The Qualtrics XM Platform™ is a system of action, used by teams, departments and entire organisations to manage the four core experiences of business – Customer, product, employee and brand –... Read More

Tech Mahindra
Website: https://www.techmahindra.com/CWCE.html

Tech Mahindra Business Process Services is the Business Process Outsourcing (BPO) unit of Tech Mahindra, which is a $4.9 billion dollar conglomerate operating from more than 90 countries with a workforce of 121,840+.  Tech Mahindra Business Process Services provides next generation digital CX back office services across multiple industries, which... Read More

Website: www.twilio.com

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.  Twilio has democratised communications channels like voice, text, chat and video by virtualising the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust... Read More

Zoho Desk
Website: www.zoho.com/desk/

Zoho Desk is an award winning context-aware customer service software that is trusted by thousands of businesses like Daimler, Intel and Essilor.  The platform is designed to help your company build meaningful relationships with your customers.  Agents become more productive, managers become more impactful and customers become more empowered with... Read More