02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore

Sponsors & Exhibitors


Website: www.aspect.com

Aspect is on a mission to simplify and improve customer engagement.  Our enterprise software is used by millions of agents every year and supports billions of consumer interactions around the world.  Our best-of-breed contact centre and workforce optimisation applications help companies keep agents engaged while providing exceptional customer service experiences. ... Read More

Content Guru
Website: https://www.contentguru.com

Content Guru is a multi award-winning cloud contact centre and customer engagement provider, operating across three core regions – Europe, Asia Pacific and North America.  Its cloud communications technology, Storm® is identified by leading analysts as one of the world’s premier contact centre platforms, combining fully-blended, omni-channel contact processing (including... Read More

Evolving Systems
Website: https://www.evolving.com/

Evolving Systems Inc. (NASDAQ: EVOL) is a provider of real-time digital engagement solutions and services to more than 80 customers in over 55 countries worldwide.  The company’s portfolio includes market- leading solutions and services for real-time analytics, customer acquisition, customer value management and loyalty for telecom, retail and financial services... Read More

Website: www.freshworks.com

Founded in 2010 by Girish Mathrubootham and Shan Krishnasamy, Freshworks Inc. is the leading provider of easy to use, affordable and intuitive software for businesses.   Freshwork’s suite of products include the flagship product, Freshdesk, which allows organisations to support customers across multiple channels, such as email, phone, websites, forums, and... Read More

Website: http://www.genesys.com

Genesys® powers more than 25 billion of the world’s best customer experiences each year.  Our success comes from connecting employee and customer conversations on any channel, everyday.  Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships.  ... Read More

Website: https://haptik.ai/

Haptik is one of the world’s largest conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations to date.  The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience while saving costs and increasing sales.  Haptik has been the recipient... Read More

Website: www.inspiro.com

Inspiro is a pioneering leader in global customer management with a network of 12,000 people at 35 strategic locations, including North America, Latin America and the Asia Pacific region.  We blend tech-savvy and a people-centric approach to deliver multilingual, omni-channel solutions that create awesome customer experience.  With a 95% net... Read More

Website: www.knosys.it

Knosys is the Australian / Asia Pacific knowledge management solution provider that empowers employees to dramatically improve customer experiences and the efficiency and productivity of your organisation.  Our omni-channel platform, KIQ Cloud is the single source of truth that unifies your teams and pushes the right answers through your chosen... Read More

Website: www.liveperson.com

LivePerson makes life easier by transforming how people communicate with brands.  Our 18,000 customers, including leading brands like HSBC, Orange and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship – A conversational relationship with their millions... Read More

Website: www.messagebird.com

Today, over 20,000 global customers rely on MessageBird to solve their communication challenges by routing important messages and calls on their behalf. Our SMS, Chat, and Voice APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before. Read More

PwC Singapore
Website: https://www.pwc.com/sg/en/

At PwC, our purpose is to build trust in society and solve important problems.  We’re a network of firms in 157 countries with over 276,000 people who are committed to delivering quality in assurance, advisory and tax services.  Find out more and tell us what matters to you by visiting... Read More

Website: www.qualtrics.com

Qualtrics is the technology platform that organisations use to collect, manage and act on experience data, also called X-data™.  The Qualtrics XM Platform™ is a system of action, used by teams, departments and entire organisations to manage the four core experiences of business – Customer, product, employee and brand –... Read More

Rescue by LogMeIn
Website: https://www.logmeinrescue.com/

Rescue by LogMeIn is a remote support solution that empowers companies to not only meet but also exceed customer needs and expectations in an increasingly connected world.  With Rescue’s rich feature set and banking-grade security, companies can safely deliver best-in-class customer support across all products.  Rescue customers have seen positive... Read More

Website: https://www.syniverse.com

As the world’s most connected company, Syniverse helps mobile operators and businesses manage and secure their mobile and network communications, driving better engagements and business outcomes.  For more than 30 years, Syniverse has been the trusted spine of mobile communications by delivering the industry-leading innovations in software and services that... Read More

The CX Academy
Website: https://thecxacademy.org/

Based in Dublin, Ireland, The CX Academy strives to set the professional certification standard for customer experience learning.  CX Academy believes that an intuitive knowledge of the customer experience is essential to the growth and prosperance of a healthy business.  CX is one of the fastest growing disciplines in business.... Read More

Website: www.twilio.com

Twilio is a cloud communications platform that enables companies to build, scale, and operate any communications experience. Twilio democratized channels such as voice, video, and email by virtualizing the world’s communications infrastructure using APIs. These APIs are simple enough for any developer to use, yet robust enough to power the... Read More

Website: www.voxbone.com

Build your best business communications with Voxbone. Increase the efficiency of your comms with our agile, reliable and global cloud voice and messaging services that let you reach customers wherever they are. By consolidating in the cloud with a single SIP connection from Voxbone, you can halve the cost of... Read More

Wolken Software
Website: http://www.wolkensoftware.com

Wolken ServiceDesk is an AI and cloud-native SaaS application that enables enterprises to provide superior internal and external customer service and reduce the cost of support through automation, machine learning and integration.  We strive to provide out of the box solutions for your enterprise that are easily scalable to fit ... Read More

Website: http://www.zendesk.com

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts... Read More

Zoho Desk
Website: www.zoho.com/desk/

Zoho Desk is an award winning context-aware customer service software that is trusted by thousands of businesses like Daimler, Intel and Essilor.  The platform is designed to help your company build meaningful relationships with your customers.  Agents become more productive, managers become more impactful and customers become more empowered with... Read More