We’re at a pivotal moment in the world of customer service and support. Generative AI technology is poised to help deliver exceptional, highly personalized customer experiences through support interactions. Many companies rightly have considerations around customer trust and data when weighing adoption of AI technologies.

Join Ruth O’Brien, Senior Director, Automated & Proactive Support at Intercom for an exciting and informative conversation around how to address considerations for data privacy and security as it relates to customer support. Discover the most important things to understand around how AI chatbots are affecting data security and privacy across industries, and the way Intercom is approaching these issues when it comes to our own AI product - Fin.

This session will also cover:

● Considerations around collecting and housing customer data for knowledge centers

● Leveraging data for native / custom reporting

● How data can be used to create personalized support