Edison Sipahutar

Executive Vice President, Marketing & Customer Relations PT PLN (Persero)

CONFERENCE DAY ONE: TUESDAY 03 MARCH 2020

Tuesday, March 3rd, 2020

11:45 AM Embedding Customer Centricity across the Organisation

• Customers then-and-now: Why customer experience is no longer just a good-to-have inutility
• How to effectively cultivate a customer-focused business strategy
• Ensuring success: Communicating outcomes and developing internal champions 

Check out the incredible speaker line-up to see who will be joining Edison.

Download The Latest Agenda