Grace Tang

Head, Contact Centre & Field Operations – Asia Pacific, Middle East & Africa Electrolux

Grace Tang is the Head, Contact Centre & Field Operations across Asia Pacific, Middle East & Africa in Electrolux. She is a senior leader for services with a demonstrated history of working in the IT, Telco & Consumer industry. She is skilled in CX transformation, management, business development, and business process improvement. 

CONFERENCE DAY TWO: WEDNESDAY 04 MARCH 2020

Wednesday, March 4th, 2020

2:15 PM PANEL: Connecting Culture, People, Process and Innovation to Drive Customer-Centric Service Transformation

·      New rules of customer service and engagement in a multi-channel era
·      Reducing potential trade-offs between service quality and costs with a single customer view
·      Doing more with less: Streamlining customer operations and service delivery in architecting superb experiences

Check out the incredible speaker line-up to see who will be joining Grace.

Download The Latest Agenda