Pascal Gerard Daniel

Chief Operating Officer, Customer Quality - Asia Pacific & Japan Nokia

Pascal Gerard DANIEL is a customer experience professional and expert in developing and implementing business transformations in areas of sales; customer services; quality and operations. He is currently COO Customer Experience & Transformation for Nokia Asia Pacific & Japan and is responsible for scaling-up Design Thinking and continuous improvement practises as a tool to drive customer delight; employee engagement and helping clients to capture the value of 5G; IoT; automation and Industry 4.0. Pascal holds Design Thinking Advanced facilitation certification based on IDEO & Stanford school of Design curriculum; is Services Excellence coach from Up’ Your services and Lean Black Belt practitioner. He enabled thousands of people and leaders across 4 continents to develop customer-centric culture and is a regular keynote speaker on topics of services excellence; operational excellence; creative problem solving and customer experience transformation.

CONFERENCE DAY ONE: TUESDAY 03 MARCH 2020

Tuesday, March 3rd, 2020

4:15 PM Accelerating Workforce Optimisation to Adapt and Outperform in Customer Engagement

  • Holistic approaches to strategic workforce planning, upskilling and reskilling
  • Redefining performance metrics to enhance agent productivity and digital readiness
  • Aligning people, processes and touchpoints to deliver seamless customer experience

Check out the incredible speaker line-up to see who will be joining Pascal.

Download The Latest Agenda