Reimagining contact centers through the power of people and technology.
Ali Merchant is the CEO of CallBotics, an enterprise-grade AI voice agent platform built from 17 years of hands-on contact center experience. A first-principles, execution-driven leader, he’s known for giving leaders in his talks practical playbooks on what to implement, how to measure it, and when to scale, all grounded in real-world execution. Under his leadership, CallBotics has become a trusted technology partner to operations and CX teams, helping enterprises redesign how conversations happen by combining human judgment with AI voice agents to deliver speed, accuracy, and empathy at scale. He’s known for turning strategy into execution with a focus on orchestration, ensuring the right tasks and conversations are automated and the right moments remain human. His mission is simple: to make life easier for contact center leaders by empowering them to create operations that are more predictable, more adaptive, and, paradoxically, more human.
Tuesday, December 9th
4:00 PM When AI Takes the Front Line — Redefining the Role of the Human Agent
AI is taking the front line — so what happens to human agents? Join Ali Merchant, CEO of CallBotics, for a candid conversation on how enterprises are redesigning contact centers for the AI era — balancing automation with empathy and redefining what “human work” means when AI is woven into every interaction.
