Reimagining contact centers through the power of people and technology.
Andy Watson is the Director of Marketing Manager for RingCentral's CX portfolio. Prior to joining RingCentral, he held UCaaS and CCaaS Product Marketing roles at Broadvoice and Mavenir. Additionally, he has extensive telecom experience with Nortel Networks, Ericsson, and GENBAND (now Ribbon Communications), serving in various roles in Technical Documentation, Program Management, and New Product Introduction.
Tuesday, December 9th
12:30 PM Crafting an AI Communication Strategy - Balancing Technology with Human Connection
AI is transforming customer service by empowering human agents, not replacing them. The key is using AI to enhance speed, accuracy, and personalization while preserving the human touch.
- Discover how AI moves beyond scripts to understand customer intent, sentiment, and context in real time, enabling personalized, empathetic responses.
- Learn how AI acts as a co-pilot, providing insights and suggested actions to streamline workflows and build trust faster.
- Explore how AI converts communication data into actionable intelligence, driving faster decisions and service improvements.
