Reimagining contact centers through the power of people and technology.
Davit Baghdasaryan, CEO & Co-Founder of Krisp Davit Baghdasaryan is a leading voice in the future of CX, bringing deep expertise at the intersection of AI, voice technology, and customer experience. As CEO and Co-Founder of Krisp, Davit has helped deploy Voice AI across hundreds of millions of devices, working with global brands to tackle real-world CX challenges, from miscommunication and language barriers to agent burnout and the pressure to globalize support operations.
His insights draw from hands-on experience helping enterprises integrate AI across contact center workflows, blending human agents with AI support. Davit is especially focused on how AI is transforming CX beyond simple automation to reshape communication, redefine agent roles, and elevate the customer experience.
He regularly speaks on topics including the evolving role of voice in CX, lessons from early AI adopters, and how AI can be used not just to optimize, but to truly transform customer experience at scale.
