Reimagining contact centers through the power of people and technology.
Josh Pikal leads all product marketing efforts for Five9’s Digital and Telco product portfolios. After beginning his career at Five9 on the sales team, Josh transitioned to Product Marketing where he drove launches for Five9’s UCaaS integrations and Select ISV Partner Program. As a former educator, Josh channels his communications skills to illustrate how organizations can deliver carefree, personalized customer experiences. Lately, you’ll find Josh spending much of his free time dialing in his espresso shots and practicing latte art.
Tuesday, December 9th
1:30 PM Smarter Conversations, Human Connections: The Power of Five9 + Meta on WhatsApp
WhatsApp is now more than a messaging app; it’s becoming a strategic channel for customer engagement. Join Five9 experts Prachi Patel and Josh Pikal to explore how Five9’s new Business Solution Partnership with Meta brings enhanced product and service capabilities to your CX stack.
- Combine AI precision with human empathy for better outcomes
- Create continuous, context-rich experiences on WhatsApp
- Empower agents with insights that let them focus on what matters most, human connection
