Reimagining contact centers through the power of people and technology.
Prachi drives the expansion of Five9’s digital channel portfolio with a focus on social messaging and customer engagement. She leads the development of native social channel integrations and the Open Messaging API, enabling enterprises to connect with customers seamlessly across diverse conversational channels. Her work focuses on integrating automation, data intelligence, and AI to help organizations deliver context-rich, personalized interactions that strengthen customer relationships. She also contributes to the evolution of the unified routing framework, bridging digital and voice interactions to deliver a cohesive, customer-centric experience.
Tuesday, December 9th
1:30 PM Smarter Conversations, Human Connections: The Power of Five9 + Meta on WhatsApp
WhatsApp is now more than a messaging app; it’s becoming a strategic channel for customer engagement. Join Five9 experts Prachi Patel and Josh Pikal to explore how Five9’s new Business Solution Partnership with Meta brings enhanced product and service capabilities to your CX stack.
- Combine AI precision with human empathy for better outcomes
- Create continuous, context-rich experiences on WhatsApp
- Empower agents with insights that let them focus on what matters most, human connection
