Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Wowing The “Now” Customer: Lessons From 1 Million Calls
30 August, 2018
02:00 PM - 03:00 PM EST
Leveraging Customer Data to Drive A Personalized and Frictionless Experience
29 August, 2018
02:00 PM - 03:00 PM EST
Driving Extreme Employee Engagement in a Highly Dispersed Workforce
8 August, 2018
02:00 PM - 03:00 PM EST
Securing Call Center Payments with PCI-Validated Point-to-Point Encryption (P2PE)
11 July, 2018
02:00 PM - 03:00 PM EST
Insight into Top Three Contact Center Priorities: Omnichannel, Metrics & Workforce Management
26 June, 2018
01:00 PM - 02:00 PM EST
How to create a global digital platform to support a connected student community across 100 offices in 36 countries
14 June, 2018
12:00 PM - 01:00 PM EST
Supercharging Your Client Success Tech Stack Using Voice-of-Customer Data
5 June, 2018
02:00 PM - 03:00 PM EST
Top 5 Ways Great Customer Service Leaders Deliver Amazing Experiences (for Customers and Agents)
26 April, 2018
02:00 PM - 03:00 PM EST
Using Authentication to Create a Killer Customer Experience
25 April, 2018
02:00 PM - 03:00 PM EST
The Biggest Challenge To Agent Retention – The Gig Economy?
19 April, 2018
02:00 PM - 03:00 PM EST
5 Customer Analytics Mistakes You Can Overcome Right Now
14 February, 2018
02:00 PM - 03:00 PM EST
