Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Case Study: Exploiting the Cloud’s Flexibility to Compete with Goliaths
January 16, 2013
02:00 PM - 03:00 PM EST
Leverage Customer Feedback to Drive Call Center Financial Performance
January 15, 2013
01:00 PM - 02:00 PM EST
At-Home 2.0 – The Evolution of Virtual Contact Center Delivery
December 14, 2012
01:00 PM - 02:00 PM EST
The Web Has Put Your Customer Experience at Risk
December 12, 2012
01:00 PM - 02:00 PM EST
Genesys Webcast: Striking the Right Balance Between Customer Service and Contact Center TCO
November 27, 2012
01:00 PM - 02:00 PM EST
Genesys Webinar: Striking the Right Balance Between Customer Service and Contact Center TCO
November 27, 2012
01:00 PM - 02:00 PM EST
Genesys Presents: Striking the Right Balance Between Customer Service and Contact Center TCO
November 26, 2012
01:00 PM - 02:00 PM EST
Get Out Of Your Agents' Way...Or Say Goodbye to Your Customers
November 12, 2012
01:30 PM - 02:30 PM EST
Striking the Right Balance Between Customer Service and Contact Center TCO
November 08, 2012
01:00 PM - 02:00 PM EST
A Script is Not Enough for Stellar Customer Service
November 07, 2012
01:00 PM - 02:00 PM EST
How to Serve the Millennial Customer: Google & TELUS Share Insights
October 11, 2012
01:00 PM - 02:00 PM EST
The Competitive Organization: Why Call Center Management Needs a Seat at the Boardroom Table
October 08, 2012
01:00 PM - 02:00 PM EST
Listen, Measure, Engage: Optimize Customer Care Through Social Response Management
October 08, 2012
12:00 PM - 01:00 PM EST
CX MythBusters: Four Contact Center Myths Debunked
September 28, 2012
02:00 PM - 03:00 PM EST
Customer Engagement and Loyalty: How Personalization Impacts a Call to Action
September 18, 2012
01:00 PM - 02:00 PM EST
