Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Protect Your Customer Service Investments: Overcoming the Top 4 Challenges for 2013 and Beyond
January 17 2013
02:00 PM - 03:00 PM EST
Case Study: Exploiting the Cloud’s Flexibility to Compete with Goliaths
January 16 2013
02:00 PM - 03:00 PM EST
Leverage Customer Feedback to Drive Call Center Financial Performance
January 15 2013
01:00 PM - 02:00 PM EST
At-Home 2.0 – The Evolution of Virtual Contact Center Delivery
December 14 2012
01:00 PM - 02:00 PM EST
Genesys Webinar: Striking the Right Balance Between Customer Service and Contact Center TCO
November 27 2012
01:00 PM - 02:00 PM EST
Genesys Webcast: Striking the Right Balance Between Customer Service and Contact Center TCO
November 27 2012
01:00 PM - 02:00 PM EST
Genesys Presents: Striking the Right Balance Between Customer Service and Contact Center TCO
November 26 2012
01:00 PM - 02:00 PM EST
Get Out Of Your Agents' Way...Or Say Goodbye to Your Customers
November 12 2012
01:30 PM - 02:30 PM EST
Striking the Right Balance Between Customer Service and Contact Center TCO
November 8 2012
01:00 PM - 02:00 PM EST
A Script is Not Enough for Stellar Customer Service
November 7 2012
01:00 PM - 02:00 PM EST
How to Serve the Millennial Customer: Google & TELUS Share Insights
October 11 2012
01:00 PM - 02:00 PM EST
The Competitive Organization: Why Call Center Management Needs a Seat at the Boardroom Table
October 8 2012
01:00 PM - 02:00 PM EST
Listen, Measure, Engage: Optimize Customer Care Through Social Response Management
October 8 2012
12:00 PM - 01:00 PM EST
CX MythBusters: Four Contact Center Myths Debunked
September 28 2012
02:00 PM - 03:00 PM EST
