Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Protect Your Customer Service Investments: Overcoming the Top 4 Challenges for 2013 and Beyond
17 January, 2013
02:00 PM - 03:00 PM EST
Case Study: Exploiting the Cloud’s Flexibility to Compete with Goliaths
16 January, 2013
02:00 PM - 03:00 PM EST
Leverage Customer Feedback to Drive Call Center Financial Performance
15 January, 2013
01:00 PM - 02:00 PM EST
At-Home 2.0 – The Evolution of Virtual Contact Center Delivery
14 December, 2012
01:00 PM - 02:00 PM EST
The Web Has Put Your Customer Experience at Risk
12 December, 2012
01:00 PM - 02:00 PM EST
Genesys Webcast: Striking the Right Balance Between Customer Service and Contact Center TCO
27 November, 2012
01:00 PM - 02:00 PM EST
Genesys Webinar: Striking the Right Balance Between Customer Service and Contact Center TCO
27 November, 2012
01:00 PM - 02:00 PM EST
Genesys Presents: Striking the Right Balance Between Customer Service and Contact Center TCO
26 November, 2012
01:00 PM - 02:00 PM EST
Get Out Of Your Agents' Way...Or Say Goodbye to Your Customers
12 November, 2012
01:30 PM - 02:30 PM EST
Striking the Right Balance Between Customer Service and Contact Center TCO
8 November, 2012
01:00 PM - 02:00 PM EST
A Script is Not Enough for Stellar Customer Service
7 November, 2012
01:00 PM - 02:00 PM EST
How to Serve the Millennial Customer: Google & TELUS Share Insights
11 October, 2012
01:00 PM - 02:00 PM EST
The Competitive Organization: Why Call Center Management Needs a Seat at the Boardroom Table
8 October, 2012
01:00 PM - 02:00 PM EST
Listen, Measure, Engage: Optimize Customer Care Through Social Response Management
8 October, 2012
12:00 PM - 01:00 PM EST
CX MythBusters: Four Contact Center Myths Debunked
28 September, 2012
02:00 PM - 03:00 PM EST
