Efficient for companies and convenient for customers, AI and digital solutions have long represented a potential customer experience gamechanger. Companies have, however, largely squandered the opportunity. Whether by choosing the wrong technology, selecting the wrong use cases, or allocating the incorrect resources, many digital and AI endeavors have missed the mark. They have added more effort and inconvenience to the customer journey, inhibited successful agent performance, and ultimately hurt the bottom line. Having seen the pivotal role these technologies can play in the customer experience - and simply wanting better results for our businesses and customers - we cannot allow these mistakes to continue. This online event will provide the requisite solution, revealing how to make the most of AI and digital at all phases of the customer and agent experience journeys.
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