Modernizing Service Experiences With AI & Digital

Name: Modernizing Service Experiences With AI & Digital
Start: 2020-07-21
End: 2020-07-23

July 21-23, 2020 | 12-3 PM ET

View Agenda

Featured Speakers

Nata Abbott

Service Design Practice Director

USAA

Brad Nichols

Global Customer Service Leader

Dun & Bradstreet

Christopher Danvers

VP Payments and Digital Services

American Airlines Federal Credit Union

David Johnston

Social Media Strategist

Government Social Media Advisor

Justin Reilly

Chief Product Owner

Ting Mobile + Internet; Tucows

Hiral Shah

Director of Product - AI and Digital Services

Asurion

Naomi Rozenfeld

VP Revenue

WIX Answers

Lee Davis

Enterprise Software Sales Manager - EMEA North

Jabra

Vivek Asija

Senior Director, Product Marketing

Freshworks

Justin Sears

Vice President of Product Marketing

Lucidworks

Sandy Ko

Senior Analyst & Conference Director

Customer Management Practice

Amanda Caparelli

Research Development Analyst

Customer Management Practice

Tomislav Smiljanic

Senior Product Manager for Answers

Infobip

Manish Pandya

SVP, Digital

TaskUs

Craig Dunn

Chief Revenue Officer

First Orion

Terry Fortescue

VP of Product Management

Five9

Michael Khalili

Director of Product Marketing

Helpshift

Gabe Larson

VP of Growth

Kustomer

Dr. Jacob Burdis

Chief Strategy Officer

Emmersion

Vishal Sharma

Chief Technology Officer

SearchUnify

Tibor Vass

Senior Director, Strategic Solutions

Genesys

Jason Peach

President and CEO

West Community Credit Union

Justin Schmidt

Vice President of Marketing

Capacity

About our online events

Our Online Events are a series of sessions that run from 12-3 PM ET across three days.

Sessions led by industry leaders and influencers
Case study examples that will help get you ahead of the curve
New technologies and best practices
Answers to your key questions

On-demand available

All events are recorded for viewing access after the conclusion of the event. Just register below and we'll send them to you!

Why Attend

The COVID-19 pandemic did not change what mattered to the service experience. We already knew improving digital engagement, reducing customer effort, leveraging AI, and increasing contact center agility were important.

COVID-19 did, however, heighten the urgency of these trends. Faced with dramatic shifts in work environment and interaction volume, companies had no choice but to immediately transform their service experiences. They had no choice but to quickly embrace digital and AI.

Lacking business continuity plans and modernized operations, many contact centers endured difficult transitions. This CCW Digital campaign will share the lessons learned, as well as tips for creating service experiences that will remain customer centric and efficient no matter how the world changes.

We'll cover ways to use digital and AI technology to create easier self-service, more empathetic conversations and totally seamless CX journeys. We'll look at how automation and cloud technology can keep agents productive - and engaged - no matter where they're located. We'll reveal tools and tips for diving deeper into customer data.

You'll know how to modernize your service experience to provide frictionless digital engagement for those who want it and highly personal support for those who really need it.