CCW Nashville Presents:
Online Event
Modernizing Service Experiences With AI & Digital
Ian Jones
Head of Strategic Solutions eGain
Ian Jones is Head of Strategic Solutions for eGain. He has worked with many contact centers and self-service operations at large global companies, advising and supporting their implementations. Ian’s background is in consultancy, advising, and implementing decision-support systems using a variety of technologies, including case-based reasoning, constraint programming, and rule-based systems.
Day 2: Tuesday, September 12th
12:30 PM The Best Use Cases for Generative AI in Customer Service
Generative AI has created exciting new opportunities to elevate and automate customer service and knowledge management (KM). What are the practical customer service use-cases for generative AI? How can you mitigate risk and maximize value? Attend our session to find out.
