Contact centers are experiencing a tremendous amount of innovation with the advent of new AI capabilities and digital engagement channels. The combination of these technologies is expanding how customers can interact with leading brands and is helping to make the job of the contact center agent easier and more productive.  

During this fireside chat, you’ll hear from two contact center experts that discuss the growing importance of AI and how these technologies will span across all modes of communications including voice, email, SMS, messaging, and more.  

In this session you will: 

·        Learn the latest AI features and capabilities 

·        Understand how AI can be implemented to improve productivity and efficiency 

·        Discuss how expanded digital channels is expanding customer loyalty and satisfaction 

·        Come away with ideas for how you can apply AI and digital best practices within your own contact center