Efforts to increase customer security have historically created frustration for customers and agents. Conventional initiatives for reducing customer effort, on the other hand, can leave contact centers vulnerable to fraud. Call it a Catch-22. Call it a vicious circle. But after reading this special report, you'll be able to call it a thing of the past.

Amid growing concerns about data security, our report offers a game plan for proactively preventing fraud AND creating more customer-centric authentication experiences.

Topics include:

• Three reasons contact center security is more urgent than ever
• Five ways you're actually making your contact center MORE vulnerable
• 6 steps for improving security and fraud prevention
• How technology and strategy come together to achieve success