CCW Executive Exchange March

March 22 - 24, 2020 | Miami, Florida

WHY JOIN THE CCW Executive Exchange

 The CCW Executive Exchange is part of the world's largest customer contact event series. The exclusive exchange is a premium, invitation-only event built for today's senior CX and Customer Contact Leaders.

BENCHMARK WITH THE BEST

Libba Sapitsky

Libba Sapitsky

Head of Customer Service and Operations

CVS Health

Alice Sesay Pope

Alice Sesay Pope

SVP, Global Contact Centers

Visa

Robert Hackl

Robert Hackl

SVP of Headset Leasing and Insurance

Sprint

Vivek Bedi

Vivek Bedi

Head of Consumer Experience Digital Products

Northwestern Mutual

Magali Axson

Magali Axson

VP of Client Services for the Participant Service Center

ADP

Karen Mitchell

Karen Mitchell

Sr. Director - Service Enablement Global Sales & Customer Care

Marriott International

Rami Sarabi

Rami Sarabi

Sr. Director, Global Customer Service

Tarte Cosmetics

TOP CONTENT

Expert Insights - Libba Sapitsky, Head of Customer Care, CVS\Caremark

Expert Insights - Libba Sapitsky, Head of Customer Care, CVS\Caremark

Libba provides us with insight on how high-growth companies that embrace the workforce realities of the new economy can succeed. 

Past Attendee Snapshot

Past Attendee Snapshot

Take a look who attended in 2019 including executives from Microsoft, Visa, Allstate and L.L.Bean.


Past Speaker Presentation - Karen Tang, Customer Success & Support, Prezi

Past Speaker Presentation - Karen Tang, Customer Success & Support, Prezi

Karen focused on delighting our customers at Prezi, and led the customer success and support teams.

Market Research: Contact Center 2025 - A Roadmap

Market Research: Contact Center 2025 - A Roadmap

Let this Market Study on the Contact Center of 2025 be your instrument for the future.

EXCHANGE FEATURES

Uber Speaker Session - CCW Executive Exchange

Benchmarking

With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

Attendees Networking - CCW Executive Exchange

Networking

Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities and an exclusive site tour.

Project Analysis Panel- CCW Executive Exchange

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

1:1 Business Meetings - CCW Executive Exchange

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

SECURE YOUR VIP SEAT 

If you’re interested in reserving a VIP spot at the CCW Executive Exchange, reach out to us before spots fill up – limited availability.

WHAT EXECUTIVES SAY