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Events

CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.

All Access: AI Revolution in Customer Self Service & Support APAC 2025

Free CX Network Webinar Series
August 26, 2025

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Modernizing Service Experiences with AI and Digital

12 PM ET
September 9

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All Access: Customer Insights & Data Analytics 2025

Free CX Network Webinar Series
September 16 - 23, 2025

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All Access: CX Design & Journey Management 2025

Free CX Network Webinar Series
November 4 - 5, 2025

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All Access: Future Ready Contact Center APAC 2025

Free CX Network Webinar Series
November 11 - 12, 2025

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Tech vs. Humanity: Redefining The Agent Role

12 PM ET
December 9

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As the world's largest customer service online research hub, CCW Digital provides 170,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.

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