Implementing a Platform that Increases Revenue while Building Customer Trust

Tuesday, 24 November 2020 | 2:00 PM – 3:00 PM (Singapore Time)

The global pandemic has shifted business priorities across all industries. Achieving excellence in customer experience has now been accelerated and building customer trust has never been more important in today’s digital age. Whilst businesses adopt customer-centric strategies and models, few truly understand how to acquire, nurture, retain and delight customers across omni-channel platforms. In this 1-hour webinar session, we delve deep into understanding how you can leverage an integrated platform that increases business revenue, honour the purpose of customer data and deliver outstanding customer experience.

• Learning to acquire, nurture, retain and delight customers across digital and physical channels with the new SAP customer data platform
• Honouring the purpose of customer data
• Building the only true 360 customer profile for both online and offline
• Delivering outstanding customer experience in short timelines

Presented by:

Alfred Bonilla, Customer Data Cloud Go-to-Market, APJ Head - SAP

Panelists:
Blaine Carter, Chief Information Security Officer - FranklinCovey
Arturas Vedrickas, Senior Product Management Leader - Countdown

SAP is the market leader in enterprise application software, helping companies of all sizes and industries run at their best. Customer Data Platform is the platform of customer insight connecting all applications (CX and beyond) to provide omni-channel content and resolution of profile so brands can better serve their customers.