Libba Sapitsky is the Head of Customer Care at CVS/Caremark. She has spent her entire career focused on combining people with technology to drive improvements to deliver superior customer experience. 

In this speaker spotlight, Libba provides us with insight on how high-growth companies that embrace the workforce realities of the new economy while keeping customers and employees in front of the mind can succeed. 

If you would like a copy of the interview sent directly to you, email us here.

Julio Badin, SVP of CX at Dallas Fort Worth International Airport, discusses how his team of CX experts monitors passenger flows night and day to anticipate customer needs, from providing food and blankets when a flight is delayed to ensuring passengers have all the information they need to find their way through the airport. 

If you would like a copy of the interview sent directly to you, email us here.

CCW talked with Cary Weltken, Vice President of Business Development at One Contact Center.  View the interview now!