MCI is a technology and services company that provides contemporary digital customer experience (CX) tools in conjunction with human capital to some of the largest companies in the world. Our customer service outsourcing provides the contact center associates, training, facilities, technologies, and operational expertise to create exceptional customer experiences across all touchpoints. Delivered onshore, nearshore, or via an at-home workforce, our tech-enabled omnichannel contact centers support all customer channels, including SMS, voice, chat, social, video, and email. MCI is headquartered in Iowa City, IA, and has 16 customer contact management centers, IT services, and business process outsourcing service delivery facilities.
MCI employs 10,000+ talented individuals with 122+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).