Consistency The Key To Multi Channel Customer Management
Consistency: The Key to Multi-Channel Customer Management
How a Seamless, Interconnected, Multi-Channel Experience is the Key to Engaging Today's Customer
Even the slowest of adopters have realized that multi-channel customer management is here to stay. While most organizations have multiple channels of communication, and almost every organization aspires to true multi-channel service, very few are doing so effectively. Instead of a seamless experience, these organizations are providing a disconnected experience.
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