Top 5 Customer Service Metrics for 2014-15

There is measuring and there is managing.

Given the ease with which today’s businesses can collect, store and analyze performance metrics, organizations have little reason to refrain from measuring as many as possible.  Because business environments change, data that seems unimportant in the short term can prove critical in the future.  If cost and operational efficiency are not at stake, why choose to be sorry when you can be safe?

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