ChatGPT is an AI-powered chatbot that uses natural language processing to generate conversations based on user questions and prompts. The technology allows users to provide specific prompts and answers with in-depth insight on almost any topic. 

This is not your typical one-track chatbot — ChatGPT can respond with answers to legal questions, generate and explain code and even pass a final exam at the Wharton School. The technology has high caliber capabilities and its being considered an influential new tool akin to the iPhone and Google search.

Join the CCW Analyst team as they lead a ChatGPT crash course. They will discuss: 

• ChatGPT and CX
• An overview of how the technology works and what it's currently being used for
• Use cases for future implementation

With new technology, comes new responsibilities. The potential of generative AI is massive, but the response hasn’t necessarily been overwhelmingly positive. After experiencing the first wave of generative AI innovation, some are concerned about its risk to society and humanity.

Posing questions about the validity of responses, automation and job replacement, and the potential of marking human qualities like creativity and empathy obsolete, a new open letter requesting the pause of advanced AI development is looking to take a step back and evaluate new tech. 

Join us for a discussion on the greater impact of new technology. Our analyst team will cover:

• The AI Pause and its plan for tech regulation
• How AI research and development effects CX
• Top concerns and challenges for the future of AI