In today's fast-paced world, customers demand seamless, personalized service around the clock. Despite businesses investing in self-service solutions, a significant number of customers remain dissatisfied. Join Beth Schultz, VP of Research and Principal Analyst at Metrigy, as she unravels the challenges of self-service and offers research-backed insights on how to overcome them.

Discover how cutting-edge technologies like purpose-built AI for CX and ChatGPT can catapult your organization from self-service struggles to triumphant experiences. Gain valuable knowledge on leveraging conversational data to create a virtuous cycle, empowering self-service to handle complex customer requests and boosting digital resolutions. After all, the quality of AI depends on the data it learns from.

Join us for an engaging discussion on:

• Unlocking the potential of AI solutions for self-service
• Harnessing the power of conversational data for AI technologies
• Integrating conversational data into self-service using NICE Enlighten XO
• Solving self-service challenges with the winning combination of AI for CX and GPT
• Embracing automation to build intelligent self-service solutions

Don't miss this opportunity to revolutionize your customer experience strategy and drive unparalleled satisfaction through AI-driven self-service interactions.

Sponsored by: NICE

---

Michele Carlson

Senior Product Marketing Manager
NICE

See Bio

Beth Schultz

VP of Research & Principal Analyst
Metrigy

See Bio

With new technology, comes new responsibilities. The potential of generative AI is massive, but the response hasn’t necessarily been overwhelmingly positive. After experiencing the first wave of generative AI innovation, some are concerned about its risk to society and humanity.

Posing questions about the validity of responses, automation and job replacement, and the potential of marking human qualities like creativity and empathy obsolete, a new open letter requesting the pause of advanced AI development is looking to take a step back and evaluate new tech. 

Join us for a discussion on the greater impact of new technology. Our analyst team will cover:

• The AI Pause and its plan for tech regulation
• How AI research and development effects CX
• Top concerns and challenges for the future of AI 

Debbie Levitt

The Mary Poppins of CX/UX
Delta CX

See Bio

Wandy Felicita Ortiz

Content Analyst
CCW Digital

See Bio

Brooke Lynch

Deputy Divisional Director and Principal Analyst
CCW Digital

See Bio

Maximum productivity has never been easier to achieve — with new tools like generative AI, organizations can support their agents with an abundance of insight, context and guidance and empower them to do more. 

71% of contact center leaders state that they expect Generative AI to have a major impact, making it abundantly clear that this technology has the power to change the way we operate. And by leveraging real-time insight, organizations can unlock maximum productivity levels and empower the next generation agent experience.

Join the Five9 team as they discuss:

• An overview of AI and the phone channel
• Ways AI can empower agents to do more in the moment
• Strategies for securing optimal productivity

Sponsored by: Five9

---

Sean Jackson

Senior Solutions Consultant
Five9

See Bio

Kendall Fulton

Manager, Social Demand Generation
Five9

See Bio

Healthcare is powered by data — the digitization of health records and patient journeys has created an overwhelming amount of insight. And while this data has certainly been crucial in improving patient outcomes, it has been a slow process to leverage all of this data effectively.

Cut to the release of ChatGPT and there is now a world of possibility for integrating sophisticated AI technology in the healthcare space. By breaking down barriers and analyzing data more completely, healthcare organizations can revolutionize treatment and optimize care for next generation patient experiences.

Join Adam Bunnell, Program Director and Health Economist at UC Irvine as he breaks down the importance of data in achieving better patient outcomes. By leveraging patient data more effectively, healthcare organizations can expedite patient intervention and improve journeys to transform care operations.

He will also discuss:

• How ChatGPT can be used in the healthcare setting
• Why data is critical for initiating change in PX
• Ways to combat analysis paralysis for better patient outcomes

Adam Bunnell

Program Director and Health Economist
UC Irvine

See Bio