The Leading Virtual Conference Dedicated to Contact Centre Leaders Navigate the Remote Working Landscape to Drive Agent Productivity & Development

08 July, 2020 | Free-to-Attend | 8:50 am - 12:10 pm AEST

Delivering Agent Engagement & Increased Productivity through AI, Digital & Remote Working Strategies

Between robotics, self-service, customer experience and agent engagement, the journey towards a long-term and sustainable contact centre has many components.

However, one of the most critical challenges contact centres are facing today is how to lessen the strain on employees when call volumes are increasing by up to 150% in certain industries.

Contact centre leaders must implement new strategies to help upskill, train and encourage their remote workforce through this shifting times. Join us for the Contact Centre Agent Experience Virtual Summit to understand how to boost agent productivity and invest in the right digital solutions during times of rapid change.

Featured Speakers

Agenda at a glance

  • Conference Opening – Remarks from the Conference Chairperson 9:00 am - 9:30 am
  • Supporting Your Agents with the Right Tools that Will Deliver a 360 Degree View of the Customer 9:10 am - 9:40 am
  • Amazon’s Guide to Increasing Agent Productivity through Leadership and Retention in an Evolving Online Environment 9:40 am - 10:10 am
  • Break 10:10 am - 10:40 am
  • Driving a Culture of Change through Intelligent and Personalised Technologies to Support Your Agents 10:20 am - 10:50 am
  • Delivering an Omnichannel Experience: Directing Customers Towards Online Platforms to Ease Strain on Agents 10:50 am - 11:20 am
  • Panel: Attract then Motivate: Boosting Staff Training and Productivity within the Contact Centre with a Remote Workforce 11:20 am - 11:50 am
  • Conference Closing – Remarks from the Conference Chairperson 12:00 pm - 12:10 pm

Reasons to Attend

Leverage technology and increase self-service capabilities to lessen the strain on teams

Drive high performance team culture and productivity in a working from home environment

Keeping your remote workforce engaged through health and wellness tactics

Maintaining CX standards in a remote working environment through clear leadership and communication

Determine the key strategies and top tips in training new hires remotely

Our Online Event Format

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 2: Confirmation email
This will be dispatched upon registration and will contain login information image

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Become a Partner at the Summit

For more information on how to partner with us to shape and deliver your message to a targeted audience, Contact us at sponsorbrandng@iqpc.com.au.