Give your Contact Centre team the recognition it deserves!

Customer Contact Week 2020 is delighted to announce our Annual Customer Contact Excellence Awards taking place on 26th February 2020!

As part of Australia's leading Contact Centre and Customer Service event, your participation not only rewards your teams' effort, it also positions you and your organisation as thought leaders in the region.

If your team has gone above and beyond in the pursuit of Contact Centre Excellence, apply for the following awards to reward your colleagues.

Exclusive Awards Sponsorship Opportunity Available! Contact sponsorbranding@iqpc.com.au to enquire.

Best Contact Centre (Under 100 seats)

This category awards the organisation that have proven the internal commitment needed to deliver on customer experience despite their size. The winner of this award is evaluated based on their ability to demonstrate exceptional customer satisfaction scores, identify and track improvements made within their organisation, promote internal culture and employee engagement and achieve service excellence with limited resources.

Best Contact Centre (Over 100 seats)

This category awards the organisation that have a clear service excellence strategy and contributes to the overall organisation's growth and profitability. The winner of this award is evaluated based on their ability to position customer experience as their competitive advantage, identify and track improvement areas to improve efficiency and ROI, promote internal culture and engagement and deploy innovative strategies that contribute to exceptional service.

Best Contact Centre Culture

This category awards the organisation that creates a culture that inspires its employees to deliver outstanding service and achieve excellence. The winner of this award is evaluated based on their ability to incorporate VoE and VoC into their customer contact culture, empower employees and customers to become brand advocates and their people management strategy that demonstrates employee and customer satisfaction.

Customer Contact Leader of the Year

The Customer Contact Leader of the year recognises the executive, manager or team leader that has led their customer contact operation by significantly increasing both customer and agent experience as a result of their leadership. They have demonstrated their ability to utilise technology and drive innovation, drive operational excellence and continuous improvement and master executive and internal communication.

Best Training & Development Program

This category awards the organisation who provides their agents with the tools, techniques and technologies that support learning, career development and growth. The winner of this award is evaluated based on their ability to retain employees through recruitment and hiring processes, leverage tools to measure and track agent performance, build flexible coaching strategies, overcome generational challenges and deploy rewards, recognition and incentive programs.

NEW! Best CX Transformation

NEW! Innovative Technology of the Year

NEW! Best Contact Centre New Zealand