The Leading Virtual Conference Dedicated to Contact Centre Leaders Navigate the Remote Working Landscape to Drive Agent Productivity & Development

08 July, 2020 | Free-to-Attend | 8:50 am - 12:10 pm AEST

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5 Biggest Causes Of "Agent Effort" Within The Contact Centre: And Why They Matter

At the upcoming CCW Australia, speakers, solution providers and attendees will explore opportunities to spot and eliminate sources of agent effort. To help with that quest, we have provided insight into why “agent effort” matters -- and which aspects of the contact centre tend to create the most frustration.

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