The Leading Virtual Conference Dedicated to Contact Centre Leaders Navigate the Remote Working Landscape to Drive Agent Productivity & Development

08 July, 2020 | Free-to-Attend | 8:50 am - 12:10 pm AEST

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Digital Opportunities

Driving Superior Experiences: The Biggest Trends Transforming Customer Contact in 2020 and Beyond

Do you want to understand the strategies and best practices around delivering superior customer contact experiences?

You must view our most comprehensive and insightful report yet! Compiled with over 100 responses from leading contact centres across the APAC region, we’ve explored some of the biggest themes in customer centricity including:

Workplace culture
Self-service & automation
Omni-channel & seamless experiences
The next generation workforce

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