Research can give us an idea of what the future of the contact center might look like, but CX leaders will be shaping it themselves. Join this optional discussion session to hear some of CCW Digital’s predictions for CX in 2030 and share your own.
What are your top priorities for 2025 and beyond? How will customer service roles change? Where will automation be felt the most in customer experiences? This session gives attendees the opportunity to discuss what matters most to them with industry peers.
Discussion points on the future of the contact center include: