Only 22% of customers today can choose how they engage with brands—by 2030, they’ll expect complete control. Discover the future of omnichannel CX and the technology reshaping customer interactions.
CX in 2030: Future of the Omnichannel Contact Center
May 20 | 12 PM ET
CX in 2030: Future of the Omnichannel Contact Center
May 20 | 12 PM ET
Audrey Steeves
Content Analyst Customer Management PracticeTuesday, May 20th
2:30 PM Discussion Break: Share Your Thoughts on The Future of the Contact Center
Research can give us an idea of what the future of the contact center might look like, but CX leaders will be shaping it themselves. Join this optional discussion session to share your predictions for CX in 2030.
What plans do you have in place for employees? What technology are you investing in? What are your top priorities for 2025 and beyond? This session gives attendees the opportunity to share what matters most to them.
This session will also discuss:
- New research on contact center priorities
- The evolving agent role
- How AI fits into the contact center of 2030
