Only 22% of customers today can choose how they engage with brands—by 2030, they’ll expect complete control. Discover the future of omnichannel CX and the technology reshaping customer interactions.
CX in 2030: Future of the Omnichannel Contact Center
May 20 | 12 PM ET
CX in 2030: Future of the Omnichannel Contact Center
May 20 | 12 PM ET
Audrey Steeves
Content Analyst Customer Management Practice
Tuesday, May 20th
3:45 PM Discussion Break: Share Your Thoughts on The Future of the Contact Center
Research can give us an idea of what the future of the contact center might look like, but CX leaders will be shaping it themselves. Join this optional discussion session to hear some of CCW Digital’s predictions for CX in 2030 and share your own.
What are your top priorities for 2025 and beyond? How will customer service roles change? Where will automation be felt the most in customer experiences? This session gives attendees the opportunity to discuss what matters most to them with industry peers.
Discussion points on the future of the contact center include:
- The impact of automation on organizational structure
- Skills becoming invaluable in CX
- How AI fits into the contact center of 2030
