Only 22% of customers today can choose how they engage with brands—by 2030, they’ll expect complete control. Discover the future of omnichannel CX and the technology reshaping customer interactions.

CX in 2030: Future of the Omnichannel Contact Center
May 20 | 12 PM ET

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Meet the Speakers

Suma Kumaraswamy
Senior Director, Head of OMB Digital Products
First Tech Federal Credit Union

Carlee Wolfe
AVP Leader Development and Organizational Effectiveness
Hyatt Hotels Corporation

Steve Blood
Vice President of Market Intelligence and Evangelism
Five9

Nicole Darby
Director of Customer Care
Mason Companies

Kateri Miller
Contact Center Operations Manager
Mason Companies, Inc.

Kevin McNulty
Senior Director of Product Marketing
Talkdesk

Greg Thomas
Sr. Director of Thought Leadership
Genesys

Brian Cantor
Principal Analyst, CCW Digital Director
Customer Management Practice

Audrey Steeves
Content Analyst
Customer Management Practice

Brooke Lynch
Principal Analyst & Divisional Director, Digital
Customer Management Practice

Jeannie Walters
Founder & Chief Executive Officer
Experience Investigator

Swapnil Jain
Co-Founder, CEO
Observe.ai

Jacquie Kenney
Director of Product Marketing
Observe.AI