Only 22% of customers today can choose how they engage with brands—by 2030, they’ll expect complete control. Discover the future of omnichannel CX and the technology reshaping customer interactions.

CX in 2030: Future of the Omnichannel Contact Center
May 20 | 12 PM ET

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Meet the Speakers

Carlee Wolfe
Carlee Wolfe
AVP Leader Development and Organizational Effectiveness
Hyatt Hotels Corporation
Suma Kumaraswamy
Suma Kumaraswamy
Senior Director, Head of OMB Digital Products
First Tech Federal Credit Union
Steve Blood
Steve Blood
Vice President of Market Intelligence and Evangelism
Five9
Brian Cantor
Brian Cantor
Principal Analyst, CCW Digital Director
Customer Management Practice
Nicole Darby
Nicole Darby
Director of Customer Care
Mason Companies
Mike Davito
Mike Davito
VP, Customer Account Management
Nextiva
Swapnil Jain
Swapnil Jain
Co-Founder, CEO
Observe.ai
Jacquie Kenney
Jacquie Kenney
Director of Product Marketing
Observe.AI
Ben Kirchner
Ben Kirchner
Senior Manager, Product Marketing
Nextiva
Brooke Lynch
Brooke Lynch
Principal Analyst & Divisional Director, Digital
Customer Management Practice
Kevin McNulty
Kevin McNulty
Senior Director of Product Marketing
Talkdesk
Karaline Veneizia
Karaline Veneizia
Chief Revenue Officer
Capacity
Kateri Miller
Kateri Miller
Contact Center Operations Manager
Mason Companies, Inc.
Audrey Steeves
Audrey Steeves
Content Analyst
Customer Management Practice
Jonathan Barouch
Jonathan Barouch
GM
Zendesk for Contact Center
Greg Thomas
Greg Thomas
Sr. Director of Thought Leadership
Genesys
Jeannie Walters
Jeannie Walters
Founder & Chief Executive Officer
Experience Investigator

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CCW Digital

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