Only 22% of customers today can choose how they engage with brands—by 2030, they’ll expect complete control. Discover the future of omnichannel CX and the technology reshaping customer interactions.

CX in 2030: Future of the Omnichannel Contact Center
May 20 | 12 PM ET

Kevin McNulty

Senior Director of Product Marketing Talkdesk


Tuesday, May 20th

12:30 PM Unpacking Agentic AI: Balancing Autonomy and Safety in CX

Agentic AI is ushering in the next era of customer experience—moving beyond the limitations of traditional AI. Join Talkdesk to explore how combining agentic and generative AI empowers your teams with autonomous decision-making, real-time adaptability, and operational efficiency at scale.

  • Discover how agentic AI enables intelligent, autonomous actions that respond to customer needs in the moment.
  • Learn why integrating generative and agentic AI provides the edge CX leaders need to deliver more personalized and delightful interactions.
  • See how these technologies can help you boost efficiency, reduce costs, and future-proof your CX operations.