Only 22% of customers today can choose how they engage with brands—by 2030, they’ll expect complete control. Discover the future of omnichannel CX and the technology reshaping customer interactions.
CX in 2030: Future of the Omnichannel Contact Center
May 20 | 12 PM ET
CX in 2030: Future of the Omnichannel Contact Center
May 20 | 12 PM ET
The speaker Brian Kauffman was part of the previous event. To review the most recent speakers list, click here.
Brian Kauffman
Director of Customer Service Bespoke PostBrian Kaufman is the Director of Customer Experience at Bespoke Post, where he’s helped scale the team from 3 agents in 2017 (he was one of them!) to nearly 60 agents today. Bespoke Post was recently named Best in Class Contact Center (1-99 seats) at the 2021 CCW Excellence Awards, and Newsweek listed Bespoke Post among the top Subscription Box customer experience companies for 2020 and 2021. Prior to joining Bespoke Post, Brian spent more than 5 years as a television sports anchor/reporter in various news markets across the country.
