Only 22% of customers today can choose how they engage with brands—by 2030, they’ll expect complete control. Discover the future of omnichannel CX and the technology reshaping customer interactions.
CX in 2030: Future of the Omnichannel Contact Center
May 20 | 12 PM ET
CX in 2030: Future of the Omnichannel Contact Center
May 20 | 12 PM ET
The speaker Charlene Wang was part of the previous event. To review the most recent speakers list, click here.
Charlene Wang
Vice President & Head of Marketing Fin
Charlene is Vice President & Head of Marketing at Fin (fin.com), where she leads teams dedicated to better understanding how process and technology impact operations and productivity. Formerly, she was Director of Product Marketing at Coupa Software, where she led go-to-market strategy and business operations across products from pre-IPO through a 20x valuation growth. Charlene has advised C-suite executives at Fortune 100 companies on strategy and operations as a management consultant with McKinsey & Company. She has an MBA and a BA from Harvard University.
