14 - 15 July 2020 (11:00 AM SGT) | ONLINE EVENT
Harnessing Disruptive Technologies to Spearhead Customer Contact Transformation
Registration is Closed!
Digital | Customer-Centric | High Performing | Value-Adding
2020 is the landmark year where multiple businesses across various sectors are experiencing turnaround and heavily investing in customer initiatives. The pace of change is accelerating, and customer contact is evolving as disruptive technologies change the way customers interact with brands. Being able to digitally transform and enhance customer contact across all touch points will enable businesses to dramatically improve customer care and experience, thus gaining competitive advantage and market share.
Customer Contact Week Malaysia Online will bring together senior-level executives across a variety of industries to share best practices and real life case studies for driving strategic transformation to deliver high-performing, customer-centric operations and exceptional customer service and experience.
Join us this July for key takeaways and next actionable steps for your business!
Hear Leading Customer Contact Transformation Case Studies:
Julian Neo
Managing Director
DHL Express Malaysia & Brunei
Damian Leach
Executive Director, Head of Collaboration & Communications
Standard Chartered Bank
Syarif Lee
Regional Head, Live Channel Experience
Lazada Group
Sandra De Zoysa
Group Chief Customer Officer
Dialog Axiata
Neeti Mahajan
Managing Director Global Service Centre (GSC) Malaysia
HSBC
Lucinda Pillay
Country Customer Service Manager – Ocean and Logistics
A. P. Moller - Maersk
Hew Wee Choong
Vice President
Malaysia Digital Economy Corporation
Nadiah Tan Abdullah
Chief Human Resources Officer
S P Setia Berhad
Raj Chaudhuri
Vice President – Global Business Services
American Express
Heru Kautsar
Culture & Change Management
PT Pertamina (Persero)
Kapil Bhatia
APAC Regional Leader
Philips
Leong Chee Sung
Vice President of Customer Service
YTL Communications
Patrick Ong
Manager, Solutions Consulting - SEA
Genesys
Key Topics
Contact Centre Revolution: From a cost centre to a profit centre
Harness technologies such as AI, voice biometrics, self-service to achieve operational and service excellence
Achieve digital transformation, integration and innovation enterprise-wide
Master customer centricity through customer journey mapping, personalisation and customer empowerment
Marry internal and external processes to enable automation in contact centres and across business functions
Deliver truly omnichannel and exceptional customer experiences through technology innovation and people empowerment
In Partnership With :
QUESTIONS?
Contact us via email at enquiry@iqpc.com.sg.
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