#CCWMalaysia is going Digital!

"Digital transformation, contact centre monetisation, operational and service excellence, outstanding customer experience: Customer Contact Week Malaysia covers all of them, and I am greatly looking forward to networking with transformational leaders in July”

Wing Lee, Chief Executive Officer, YTL Communications

Welcome to Customer Contact Week Malaysia Online 2020!

Digital | Customer-Centric | High Performing | Value-Adding

2020 is the landmark year where multiple businesses across various sectors are experiencing turnaround and heavily investing in customer initiatives. The pace of change is accelerating, and customer contact is evolving as disruptive technologies change the way customers interact with brands. Being able to digitally transform and enhance customer contact across all touch points will enable businesses to dramatically improve customer care and experience, thus gaining competitive advantage and market share.

Customer Contact Week Malaysia Online 2020 will bring together senior-level executives across a variety of industries to share best practices and real life case studies for driving strategic transformation to deliver high-performing, customer-centric operations and exceptional customer service and experience. 

Come online and join us this July for key takeaways and next actionable steps for your business!

Hear Leading Customer Contact Transformation Case Studies:

Key Topics

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Contact Centre Revolution: From a cost centre to a profit centre

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Harness technologies such as AI, voice biometrics, self-service to achieve operational and service excellence

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Achieve digital transformation, integration and innovation enterprise-wide

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Master customer centricity through customer journey mapping, personalisation and customer empowerment

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Marry internal and external processes to enable automation in contact centres and across business functions

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Deliver truly omnichannel and exceptional customer experiences through technology innovation and people empowerment

Why You Should Not Miss Out

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Discover how top customer contact leaders across multiple industries are driving the strategic transformation of their contact centres towards high-performing, revenue-generating hubs

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Gain unparalleled networking opportunities and forge mutually beneficial partnerships with the region's best

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Deep dive into your challenges and formulate actionable strategies through interactive discussions and workshops with your regional peers 

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Hear award-winning speakers share practical and actionable insights to enhance customer contact and achieve customer success

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Benchmark with the region’s customer contact leaders on the performance of your contact centres and other business functions

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Meet with the world’s leading solution providers to discover the most innovative and suitable products that will help you solve your business challenges