#customershowasia

Customers are now dictating the pace of change in businesses. As expectations evolve, it is imperative for organisations to radically transform their modus operandi to be customer-focused, else risk losing their competitive edge in this connected era. 

Customer Show Asia 2020 will feature regional customer experience and contact centre leaders taking the stage to share innovative strategies and exchange know-hows on delivering exceptional customer (CX) across all touchpoints and journeys to maximise customer and business value. 

Featuring two events, the 11th Annual Customer Contact Week Asia 2020 and the CX Asia Leaders Week 2020, this event is an unrivalled platform for customer-centric organisations in Asia to gain insights into:

• Shifting dynamics and the new rules of customer engagement, conversion and retention
• Holistic implementation of CX strategy from top to bottom and across the organisation with a key emphasis on aligning organisational KPIs with customer KPIs 
• Digital acceleration to harness the power of AI, machine learning and analytics for greater customer understanding and personalised engagement
• Strengthening customer operations and service delivery through strategic investments in digital self-service and automation technologies
• Customer-centric organisational change and transformation

With more than 100 Speakers, 80 Insightful Presentations & Panels plus 30 Interactive Discussion Groups & MasterClasses, get ready for a week filled with inspiring and stimulating conversations at 2020 Customer Show Asia 2020!