Damian Leach

Executive Director, Head of Collaboration & Communications Standard Chartered Bank

MAIN CONFERENCE DAY 1: TUESDAY 14 JULY 2020

Understanding the basics of Human-Centered Design
Understanding the channels, business requirements and external factors
Applying simple tools, tricks you can use to enhance the customer experience
Iterations, the art of acceptance
Exploring the use of AI and Biometrics to strengthen anti-fraud and caller verification capabilities
Modernising IVRs with secure, advanced and conversational interfaces for frictionless interactions
Providing ease-of-use, cost effectiveness and truly omni-channel experiences to contact centres

Check out the incredible speaker line-up to see who will be joining Damian.