Leong Chee Sung

Head of Customer Care YTL Communications

Leong Chee Sung is the Head of Customer Care for YTL Communications.

He has 25 years of experience in the business of telecommunications, marketing communications, education publications and information technology. He joined YTL Communications in 2007 and held various position within the company – COO for YTL Digital and Head of Sales for YTL Communications. He is responsible for the end-to-end customer facing touchpoints from sales distribution, channel development and management, retail stores and customer service. He pioneered one of the 1st cloud-based telco contact centre in Malaysia. Chee Sung holds a MBA in Management and Technology from Maastricht School of Management, Netherlands.

MAIN CONFERENCE DAY 1: TUESDAY 14 JULY 2020

Tuesday, July 14th, 2020

11:00 AM PANEL: The Future Of Customer Contact: Go Digital Or Get Left Behind

In the age of evolving customer demands and demographics, the pressure to go fully digital is higher than ever before. However, this is easier said than done. How can we digitally transform our businesses and deliver a foundational change in the way we provide value to our customers? This dynamic opening panel will explore:

  • Digital transformation, integration and innovation enterprise-wide
  • Overcoming legacy systems and legacy thinking
  • Leveraging existing internal and external partnerships
  • Getting the frontend and the backend to talk

Check out the incredible speaker line-up to see who will be joining Leong.

Download The Latest Agenda