Neeti Mahajan

Managing Director Global Service Centre (GSC) Malaysia HSBC

Neeti Mahajan is the Managing Director for Global Service Centre (GSC) Malaysia.

She joined HSBC in 2001 within Payment Operations and has since held a number of key roles in the Group’s operations in multiple geographies, including postings in India, United Kingdom and Malaysia. Before her appointment as Managing Director for GSC Malaysia in August 2017, she was the Centre Director for GSC Hyderabad, India. Neeti is a business professional with more than 20 years of experience spanning Operations, Change and Transformation, Process Improvement, Lean Six Sigma.

Neeti is also the Head of Workforce Management for Global Operations which drive the best-in-class work culture by utilizing tools technology and practices to improve operational efficiency In HSBC,

Neeti’s passion for gender diversity and balance at the workplace has led her to pioneer the “Career Comeback” programme in various GSCs which help female professionals resume their career post-sabbatical.

MAIN CONFERENCE DAY 1: TUESDAY 14 JULY 2020

Tuesday, July 14th, 2020

1:30 PM PANEL: I’m All In: Effective Change Management And Organisational Buy-In

As organisations go digital and transform both internal and external processes, getting all departments and channels in sync is a huge organisational task. With the level of complexity involved, a significant amount of change management is required. Hear from our experts on:

  • Connecting processes, people and culture to drive customer-centric service transformation
  • Cultivating a culture of excellence and enhancing service excellence
  • Cementing the relationship between employees and customer experience

Check out the incredible speaker line-up to see who will be joining Neeti.

Download The Latest Agenda