Patrick heads the solution consulting team in Genesys for South East Asia. With more than 15 years of experience in the CX and Contact Centre space, Patrick is passionate in collaborating and advising organisations on how to provide seamless and hyper-personalised experiences for their customers.
In the age of evolving customer demands and demographics, the pressure to go fully digital is higher than ever before. However, this is easier said than done. How can we digitally transform our businesses and deliver a foundational change in the way we provide value to our customers? This dynamic opening panel will explore: