Patrick Ong

Manager, Solutions Consulting - SEA Genesys

Patrick heads the solution consulting team in Genesys for South East Asia. With more than 15 years of experience in the CX and Contact Centre space, Patrick is passionate in collaborating and advising organisations on how to provide seamless and hyper-personalised experiences for their customers.

MAIN CONFERENCE DAY 1: TUESDAY 14 JULY 2020

Tuesday, July 14th, 2020

11:00 AM PANEL: The Future Of Customer Contact: Go Digital Or Get Left Behind

In the age of evolving customer demands and demographics, the pressure to go fully digital is higher than ever before. However, this is easier said than done. How can we digitally transform our businesses and deliver a foundational change in the way we provide value to our customers? This dynamic opening panel will explore:

  • Digital transformation, integration and innovation enterprise-wide
  • Overcoming legacy systems and legacy thinking
  • Leveraging existing internal and external partnerships
  • Getting the frontend and the backend to talk

Check out the incredible speaker line-up to see who will be joining Patrick.

Download The Latest Agenda