Raj Chaudhuri is a Board of Director & member of the Country Executive Team in American Express Malaysia. Raj is based out of Malaysia and leads a team of employees across Asia, servicing B2B and B2C customers for Japan & Asia Pacific region. A keen enthusiast in bringing in a digital revolution in Customer Servicing Operations, Raj focuses on driving Process optimization & standardization across different operating hubs to make them digital ready. Raj joined American Express back in 1998 in India and has held several roles in different areas of business.
In the age of evolving customer demands and demographics, the pressure to go fully digital is higher than ever before. However, this is easier said than done. How can we digitally transform our businesses and deliver a foundational change in the way we provide value to our customers? This dynamic opening panel will explore: