Raj Chaudhuri

Vice President – Global Business Services American Express

Raj Chaudhuri is a Board of Director & member of the Country Executive Team in American Express Malaysia. Raj is based out of Malaysia and leads a team of employees across Asia, servicing B2B and B2C customers for Japan & Asia Pacific region. A keen enthusiast in bringing in a digital revolution in Customer Servicing Operations, Raj focuses on driving Process optimization & standardization across different operating hubs to make them digital ready. Raj joined American Express back in 1998 in India and has held several roles in different areas of business.

MAIN CONFERENCE DAY 1: TUESDAY 14 JULY 2020

Tuesday, July 14th, 2020

11:00 AM PANEL: The Future Of Customer Contact: Go Digital Or Get Left Behind

In the age of evolving customer demands and demographics, the pressure to go fully digital is higher than ever before. However, this is easier said than done. How can we digitally transform our businesses and deliver a foundational change in the way we provide value to our customers? This dynamic opening panel will explore:

  • Digital transformation, integration and innovation enterprise-wide
  • Overcoming legacy systems and legacy thinking
  • Leveraging existing internal and external partnerships
  • Getting the frontend and the backend to talk

Check out the incredible speaker line-up to see who will be joining Raj.

Download The Latest Agenda