Sandra De Zoysa

Group Chief Customer Officer Dialog Axiata

Sandra is the Group Chief Customer Officer of Dialog and the Chairperson of the Digital Customer Experience Expert Working Group for Axiata. Sandra is also a Director of Dialog Business Services.

She has over 3 decades of experience in the Mobile industry and is the recipient of multiple awards for women in management, leadership and for her exceptional contributions and achievements in the sphere of customer experience management. She has been honoured with AX50 - Ambient Experience Leader 2020 by Constellation Research Inc. USA, and 2019 Customer leader of the year awarded by My Customer, UK. In 2017, she was honoured with the CMI Management Excellence Award for Women in Management. Sandra was also one among 7 service practitioners across the globe to have received the prestigious Customer Experience Impact Award in 2017, presented by the Customer Experience Professionals Association USA and is among the Top 10 most powerful businesswomen in Sri Lanka, 2013.

Sandra is an avid keynote speaker, panelist and presenter and has spoken at over 150 global events representing Dialog. She is a certified CE professional from CXPA and an alumna of the Cranfield School of Management UK. She is also a Lean Six Sigma practitioner and a visiting lecturer at the University of Colombo School of Computing since 2009. In addition to her role at Dialog, Sandra is a founding member and a Director of SLASSCOM, the national IT-Knowledge solutions chamber of Sri Lanka and a founding member and also, a founding member and on the board of Women's Chamber for Digital Sri Lanka and Founding member and Vice President of the Sri Lanka Institute of Service Management (SLISM).


MAIN CONFERENCE DAY 1: TUESDAY 14 JULY 2020

Tuesday, July 14th, 2020

11:00 AM PANEL: The Future Of Customer Contact: Go Digital Or Get Left Behind

In the age of evolving customer demands and demographics, the pressure to go fully digital is higher than ever before. However, this is easier said than done. How can we digitally transform our businesses and deliver a foundational change in the way we provide value to our customers? This dynamic opening panel will explore:

  • Digital transformation, integration and innovation enterprise-wide
  • Overcoming legacy systems and legacy thinking
  • Leveraging existing internal and external partnerships
  • Getting the frontend and the backend to talk

Check out the incredible speaker line-up to see who will be joining Sandra.

Download The Latest Agenda